Privacy Policy

Data controller

The controller of personal data is Mateusz Parchimowicz, a natural person operating a website under the name MIMAX (mimax.com.pl). For data protection matters, contact: kontakt@mimax.com.pl, tel. 690-158-801.

What data and for what purpose

Through the form, we collect: customer type, selected service, first and last name, company name (optional), phone number and/or email address, a description of the issue, and the date consent was given. We process the data to handle your request, prepare a quote and respond — based on your consent and steps taken at your request before any possible contract is concluded (Article 6(1)(a) and (b) GDPR). Providing data is voluntary, but without it we cannot respond to your request.

Technical information and spam protection

With your request, we record information about the source of your visit (UTM parameters, landing page, referrer) so we know how customers find us. Before submission, this data is stored in the browser only for the session (sessionStorage), without cookies. The IP address is not stored directly—we use a one-way hash to protect against spam and abuse, automatically deleted after a short time. The legal basis is our legitimate interest in securing the form (Art. 6(1)(f) GDPR). The site does not use analytics or advertising tools.

AI assistant — voice mode

You can also ask the AI assistant on this website questions by voice. The microphone turns on only when you click the microphone button, and you grant access to it in your browser. Speech recognition is a browser feature — depending on your browser, your voice recording may be processed by the browser provider (e.g. Google in Chrome) under that provider's terms, so processing does not always take place solely on your device. The recognised text is sent to the assistant in the same way as a typed message. MIMAX does not receive audio recordings and stores neither recordings nor conversation transcripts. The assistant's replies are shown as text; the website does not use the browser's read-aloud voice. If a reply shows the button “Listen to the reply in Mateusz's voice”, only after you click it is the text of that single assistant reply (which may refer to the problem you described) sent to the ElevenLabs service, which generates audio in Mateusz's voice synthesised by AI — this is not a recording or a live call. ElevenLabs processes this text as an external provider under its own privacy policy and may retain it for the period stated there. MIMAX does not store the generated audio; it is played only in your browser. You do not have to use the microphone or playback — the assistant works fully in text form.

Email notifications

After you submit the form, the request (including the contact details provided) is sent in an automated email to kontakt@mimax.com.pl, so we can respond quickly. We do not send marketing messages to the email address provided.

Retention period

We store data for as long as necessary to handle the request and any ensuing cooperation, or until consent is withdrawn, and then delete it.

Data recipients

Data is not sold or shared for marketing purposes. Technical service providers may process it on our behalf and only as necessary to operate the website: Lovable (website hosting, request database and email notification delivery) and Zoho (mailbox kontakt@mimax.com.pl). If a provider processes data outside the European Economic Area, this is done on the basis of mechanisms provided for under the GDPR. Data is not used for automated decision-making or profiling.

Your rights

You have the right to access, rectify, erase and restrict processing of your data, to data portability, to object to processing based on legitimate interests, to withdraw consent at any time (without affecting the lawfulness of processing before withdrawal), and to lodge a complaint with the President of the Personal Data Protection Office. For these matters, write to kontakt@mimax.com.pl or call: 690-158-801.